How can I place an order?

Simply browse our snack collection, add your favorite treats to the cart, and proceed to checkout to complete your order.

Can I cancel or modify my order?

Orders may only be cancelled or modified before they are processed or shipped. Please contact us immediately for assistance.

How will I know if my order is confirmed?

You will receive an order confirmation email after successfully placing your order.

Do you offer shipping across the USA?

Yes, we offer nationwide shipping across the United States.

How long does shipping take?

Delivery times may vary depending on your location and courier operations.

How can I track my order?

Once your order has been shipped, a tracking number will be sent to your email or provided through the platform where you placed your order.

Can multiple orders be combined into one shipment?

Yes, orders with the same recipient and delivery address may be combined into one shipment to help save shipping costs.

Are your snacks authentic?

Yes, all snacks and treats we sell are authentic and sourced from trusted suppliers.

Do you offer imported snacks?

Yes, we offer a variety of imported snacks, sweets, cookies, candy, and limited-edition treats.

Are products always available?

Product availability may vary depending on stock and supplier availability.

Do you restock sold-out snacks?

Yes, selected products may be restocked depending on availability from our suppliers.

Do your products have expiration dates?

Yes, all products come with expiration or best-before dates indicated on the packaging.

What payment methods do you accept?

We accept secure payment methods available during checkout.

Is Cash on Delivery (COD) available?

COD availability depends on your location and courier coverage.

Is my payment information secure?

Yes, all payments are processed securely through trusted payment providers.

What should I do if I receive a damaged item?

Please contact us immediately and provide clear photos of the item and packaging so we can assist you properly.

Do you accept returns or refunds for snacks?

Due to food safety reasons, returns may not be accepted for opened or consumed products. Refunds or replacements are subject to store policy.

What if my package is lost or delayed?

Please contact us so we can help coordinate with the courier and assist with the necessary claim process if applicable.

How can I contact customer support?

You may contact us through our website contact page, email, or social media accounts.

What are your customer support hours?

We aim to respond to all inquiries as soon as possible during business hours.

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Refund policy

All our items are perishable and are unable to be resold once they have been shipped. Due to this, we do not accept returns. If we incorrectly fulfilled the items for your order, please email us at info@crunchncrave.com and we will make it right by sending a replacement.

We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement if you receive the wrong item.

* FREE Shipping for $50 or more * FREE Cotton Candy for $30 or more * 5% off your first order! *

Our Philosophy

Our Shop